FAQ

• At what rate can I buy or sell?
  
• How much does a transaction cost?
  
• Do I have to pay custody fees?
  
• How is an order executed?
  
• Until what time can I cancel an order?
  
• What is the minimal value of an order?
  
• Can I work within limits?
  
• What difference is there between a unit and a value order?
  
• What do the terms “level of risk” and “volatility” mean?
  
• What is the “annual management commission”?
  
• What is the return of a fund, and how is it calculated?
  
• What is the “rating” of a fund (notation in a number of crowns)?
  
• There are a number of investment funds that I can’t find on your site!
  

  Keytrade Bank has selected roughly 500 funds from reputable asset managers. Keytrade Bank regularly revises this selection according to their results and possible new opportunities.
  This wide palette should in principle be enough to meet the needs of the most demanding investors.
  If despite that you still want to invest in a particular fund, simply contact us by phone.
  However, the flat fee of € 9.95 is not applicable on this type of order. Depending on the fund in which you want to invest, the transaction fees can vary between 0.5% and 4%!

• Do you ever give advice about the choice of funds?
  
• My order is “pending” for a couple of days. How is this possible?
  
• What taxes are due in negotiating funds?