FAQ

• What is ADVICE?
  
• How can I access ADVICE?
  
• How much does online ADVICE cost?
  
• For which markets and shares can I receive advice?
  

  ADVICE gives recommendations only for your Keytrade Bank equity portfolio composed out of shares. No concern is done for other financial instruments present in portfolio (e.g. derivatives, bonds, funds, etc..).
  
  Recommendations are only given for shares quoted on the markets Keytrade Bank covers: Euronext (Brussels, Paris, Amsterdam), London Stock Exchange, Xetra (Francfurt), Borsa Italia (Milan), NYSE, NASDAQ, AMEX and the Swiss Stock Exchange.
  
  We do not deliver any advice for small caps (marketshare smaller than € 250 million) or shares that are not followed by financial analysts as we consider that the info for these companies is insufficient to give advice.
  
  Pay attention: Via ADVICE we do not deliver advice regarding your entire portfolio. We only deliver advice regarding the shares that meet the above criteria and the recommendations are made according to your equity portfolio and not the whole of your trading portfolio.

• On what does Keytrade Bank base its recommendations?
  
• What is the “allocation model” and what is it made of?
  
• Why doesn’t the “allocation model” contain individual shares?
  
• Is the “allocation model” regularly updated?
  
• Will all of my shares within my portfolio be followed?
  
• What sort of recommendations does ADVICE give?
  
• Can I use ADVICE for virtual portfolios?
  
• Motivation and quantity are always specified for all buy advices. Why?
  
• How can I modify my investment profile?
  
• How often is my portfolio verified by ADVICE?
  
• Is ADVICE fully automatic?
  
• Is the quality of the recommendations as good as the recommendations I would get from a financial adviser?
  
• I followed the recommendations closely, but my global portfolio has diminished in value!
  
• What happens if I do not follow the advices?
  
• When will I receive my first recommendation?
  
• I have Royal Dutch shares. When I screen this share, ADVICE indicates that Royal Dutch is not recommended as worthy to buy (Hold). Do I have to sell this share then?