FAQ

• Why use the Keytrade ID?
  
• How does the Keytrade ID work?
  

  The Keytrade ID is an electronic instrument that automatically generates codes. These codes are unique and limited in time. This is why we ask you to be very attentive when you have to enter the code displayed on the Keytrade ID.
  
  To be able read the code, you must hold the Keytrade ID with the Keytrade Bank logo at the left-hand side.

• How can I activate my Keytrade ID?
  
• How can I log on with my Keytrade ID?
  
• Do I still have to enter my confirmation code?
  
• Why is the unique code limited in time?
  
• How do I know if the Keytrade ID is intended for my account?
  
• How do I know if the activation of my Keytrade ID was successful?
  
• I received several Keytrade ID’s. What do I have to do?
  
• How can I block my Keytrade ID?
  
• Why should I block my Keytrade ID?
  
• What should I do if my Keytrade ID does not give any codes on the display?
  
• How can I order a new Keytrade ID?
  
• What do I have to do if my Keytrade ID is lost, broken or stolen?
  
• What is the price of a Keytrade ID?
  
• How long will it take to receive a new Keytrade ID?
  
• What is the difference between an E-ID and a Keytrade ID?