FAQ

• Why use the Keytrade ID?
  
• How does the Keytrade ID work?
  
• How can I activate my Keytrade ID?
  
• How can I log on with my Keytrade ID?
  

  Go to our website www.keytrade.com. Click on “client logon”, enter your logon (username) and access password and you will see a new screen. On this screen, you should first verify if the serial number at the back side of your Keytrade ID corresponds with the serial number on your screen. Then, you can enter next to ‘Keytrade ID code’ the unique code of your Keytrade ID.

• Do I still have to enter my confirmation code?
  
• Why is the unique code limited in time?
  
• How do I know if the Keytrade ID is intended for my account?
  
• How do I know if the activation of my Keytrade ID was successful?
  
• I received several Keytrade ID’s. What do I have to do?
  
• How can I block my Keytrade ID?
  
• Why should I block my Keytrade ID?
  
• What should I do if my Keytrade ID does not give any codes on the display?
  
• How can I order a new Keytrade ID?
  
• What do I have to do if my Keytrade ID is lost, broken or stolen?
  
• What is the price of a Keytrade ID?
  
• How long will it take to receive a new Keytrade ID?
  
• What is the difference between an E-ID and a Keytrade ID?