FAQ

• Why use the Keytrade ID?
  
• How does the Keytrade ID work?
  
• How can I activate my Keytrade ID?
  
• How can I log on with my Keytrade ID?
  
• Do I still have to enter my confirmation code?
  
• Why is the unique code limited in time?
  
• How do I know if the Keytrade ID is intended for my account?
  

  After entering your logon (username) and access password on the secured website, a screen appears where you will be asked to link your Keytrade ID to your account. If you need to enter a serial number, this means that there is no Keytrade ID linked to your account. In this case, you must enter the serial number that can be found at the back side of your Keytrade ID. This number consists of 8 digits. Afterwards, you must indicate the unique code of your Keytrade ID. Click on activate.
  
  If there is a serial number mentioned, this means that there is already a Keytrade ID linked to your account. In this case, you need to verify if the number on your screen corresponds to the number at the back side of your Keytrade ID. If the two numbers are identical, you can activate the Keytrade ID by introducing the code of the Keytrade ID.
  
  If the serial numbers do not correspond, please join our Helpdesk at the number +32 (0)2/679 90 00 or via e-mail info@keytradebank.com. You can reach our Helpdesk each working day from 9 a.m. till 10 p.m.

• How do I know if the activation of my Keytrade ID was successful?
  
• I received several Keytrade ID’s. What do I have to do?
  
• How can I block my Keytrade ID?
  
• Why should I block my Keytrade ID?
  
• What should I do if my Keytrade ID does not give any codes on the display?
  
• How can I order a new Keytrade ID?
  
• What do I have to do if my Keytrade ID is lost, broken or stolen?
  
• What is the price of a Keytrade ID?
  
• How long will it take to receive a new Keytrade ID?
  
• What is the difference between an E-ID and a Keytrade ID?