FAQ

• Why use the Keytrade ID?
  
• How does the Keytrade ID work?
  
• How can I activate my Keytrade ID?
  
• How can I log on with my Keytrade ID?
  
• Do I still have to enter my confirmation code?
  
• Why is the unique code limited in time?
  
• How do I know if the Keytrade ID is intended for my account?
  
• How do I know if the activation of my Keytrade ID was successful?
  
• I received several Keytrade ID’s. What do I have to do?
  
• How can I block my Keytrade ID?
  

  There are two possibilities to block your Keytrade ID:
  
  1) You can contact our Helpdesk on the number +32 (0)2/679 90 00. When you ask to block your Keytrade ID, the helpdesk collaborator will take the necessary steps. Please mention the reasons why you want to block your Keytrade ID.
  
  2) On the secured site, after entering your logon (username) and access password, click on Home > preferences > Passwords > Keytrade ID to block your Keytrade ID. You need to pay attention that the serial number on the screen corresponds to the serial number at the back side of your Keytrade ID. On this screen, you must give the reason why you want to block your Keytrade ID.

• Why should I block my Keytrade ID?
  
• What should I do if my Keytrade ID does not give any codes on the display?
  
• How can I order a new Keytrade ID?
  
• What do I have to do if my Keytrade ID is lost, broken or stolen?
  
• What is the price of a Keytrade ID?
  
• How long will it take to receive a new Keytrade ID?
  
• What is the difference between an E-ID and a Keytrade ID?