Keytrade Bank has always chosen to follow the latest technologies available on the market. We are convinced that the Keytrade ID is a surplus for the security of our platform. That is why we decided that our clients will be able to benefit from this new kind of safety. Indeed, with the Keytrade ID, you will be able to log on and trade on the secured site of Keytrade Bank as simply as before, but you will benefit from a larger protection

The Keytrade ID is an electronic instrument that automatically generates codes. These codes are unique and limited in time. This is why we ask you to be very attentive when you have to enter the code displayed on the Keytrade ID.

To be able read the code, you must hold the Keytrade ID with the Keytrade Bank logo at the left-hand side.

Go to our website www.keytradebank.com. Click on ?client logon?, enter your logon (username) and access password and you will see a new screen where you have to introduce your serial number. This serial number can be found on the back side of you Keytrade ID. It could be that the serial number is already indicated. In that case, you should check if it corresponds with what is written on the back side of your Keytrade ID.

If the serial number is the same as the one written on the back side of your Keytrade ID, then you have to enter the unique code that you can find on the display of your Keytrade ID.

Then you click on activate.

Go to our website www.keytradebank.com. Click on ?client logon?, enter your logon (username) and access password and you will see a new screen. On this screen, you should first verify if the serial number at the back side of your Keytrade ID corresponds with the serial number on your screen. Then, you can enter next to ?Keytrade ID code' the unique code of your Keytrade ID.

Yes. To confirm an order or a money transfer, you always have to enter your confirmation code.

The codes on your Keytrade ID are limited in time. These codes have the advantage of not being subject to ?phishing?. This means that you can benefit from an optimal protection in your accounts management thanks to the Keytrade ID.

After entering your logon (username) and access password on the secured website, a screen appears where you will be asked to link your Keytrade ID to your account. If you need to enter a serial number, this means that there is no Keytrade ID linked to your account. In this case, you must enter the serial number that can be found at the back side of your Keytrade ID. This number consists of 8 digits. Afterwards, you must indicate the unique code of your Keytrade ID. Click on activate.

If there is a serial number mentioned, this means that there is already a Keytrade ID linked to your account. In this case, you need to verify if the number on your screen corresponds to the number at the back side of your Keytrade ID. If the two numbers are identical, you can activate the Keytrade ID by introducing the code of the Keytrade ID.

If the serial numbers do not correspond, please join our Helpdesk at the number +32 (0)2/679 90 00 or via e-mail info@keytradebank.com. You can reach our Helpdesk each working day from 9 a.m. till 10 p.m.

If you have followed the steps to activate your Keytrade ID, you will receive a confirmation message on your computer.

If the message indicates that the activation did not succeed, you need to retry the activation procedure or contact our Helpdesk on the number +32 (0)2/679 90 00 or via e-mail info@keytradebank.com. You can reach our Helpdesk each working day from 9 a.m. till 10 p.m.

Please contact our Helpdesk. They will verify which Keytrade ID is yours and will block the others.

There are two possibilities to block your Keytrade ID:

1) You can contact our Helpdesk on the number +32 (0)2/679 90 00. When you ask to block your Keytrade ID, the helpdesk collaborator will take the necessary steps. Please mention the reasons why you want to block your Keytrade ID.

2) On the secured site, after entering your logon (username) and access password, click on Home > preferences > Passwords > Keytrade ID to block your Keytrade ID. You need to pay attention that the serial number on the screen corresponds to the serial number at the back side of your Keytrade ID. On this screen, you must give the reason why you want to block your Keytrade ID.

You can block your Keytrade ID if it has been stolen or if it does not work anymore.

You need to block your Keytrade ID.

There are two possibilities to block your Keytrade ID:

1) You can contact our Helpdesk on the number +32 (0)2/679 90 00. When you ask to block your Keytrade ID, the helpdesk collaborator will take the necessary steps. Please mention the reasons why you want to block your Keytrade ID.

2) On the secured site, after entering your logon (username) and access password, click on Home > preferences > Passwords > Keytrade ID to block your Keytrade ID. You need to pay attention that the serial number on the screen corresponds to the serial number at the back side of your Keytrade ID. On this screen, you must give the reason why you want to block your Keytrade ID.

On the following screen, you can request a new Keytrade ID.

You can also request a new Keytrade ID by completing the following document ?New Keytrade ID application form?. Complete and sign this document and return it to us together with a copy of your identity card or passport by fax on the number 02/679 90 00 or by post at the address:

Keytrade Bank
Administration
Boulevard du Souverain, 100
1170 Brussels

After you request, your Keytrade ID will be sent by post. When you receive it, you should activate it.

You can order a new Keytrade ID via the website. After introducing your logon (username) and password, you have to block your old Keytrade ID. You can do this by clicking on Home > Preferences > Passwords > Keytrade ID. Then, you can order a new Keytrade ID on the next screen.

You can also request a new Keytrade ID by completing the following document ?New Keytrade ID application form?. Complete and sign this document and return it to us together with a copy of your identity card or passport by fax on the number 02/679 90 00 or by post at the address:

Keytrade Bank
Administration
Boulevard du Souverain, 100
1170 Brussels

After you request, your Keytrade ID will be sent by post. When you receive it, you should activate it.

Firstly, you should block your Keytrade ID. There are two possibilities to block your Keytrade ID:

1) You can contact our Helpdesk on the number +32 (0)2/679 90 00. When you ask to block your Keytrade ID, the helpdesk collaborator will take the necessary steps. Please mention the reasons why you want to block your Keytrade ID.

2) On the secured site, after entering your logon (username) and access password, click on Home > preferences > Passwords > Keytrade ID to block your Keytrade ID. You need to pay attention that the serial number on the screen corresponds to the serial number at the back side of your Keytrade ID. On this screen, you must give the reason why you want to block your Keytrade ID.

On the following screen, you can request a new Keytrade ID.

You can also request a new Keytrade ID by completing the following document ?New Keytrade ID application form?. Complete and sign this document and return it to us together with a copy of your identity card or passport by fax on the number 02/679 90 00 or by post at the address:

Keytrade Bank
Administration
Boulevard du Souverain, 100
1170 Brussels

After you request, your Keytrade ID will be sent by post. When you receive it, you should activate it.

The first Keytrade ID is for free. If you order a second Keytrade ID, you will be charged € 15 (VAT, CCR included).

You will receive a new Keytrade ID by post, so it can take a few days before reception.

The E-ID is the electronic identity card emitted by the government. The Keytrade ID is an electronic instrument that generates a unique code, limited in time.