Bank
How much do the current, savings and trading account cost me?
How do I do cash withdrawals?
- You can easily withdraw money at our cashier's desk, every workday from 9 a.m. to 4 p.m.
You must however, inform us 4 days in advance for amounts exceeding € 2,500 or for foreign currency.
- If you have applied for a Bancontact/MisterCash card, you may also withdraw money from ATMs in Belgium and abroad.
How do I apply for the Bancontact / Maestro / Proton card?
If your application is accepted and a minimum amount of € 50 is available on the account, the debit card will be sent by regular mail to the legal address of the account holder.
Note: Only Belgian residents can apply for a debit card.
How do I apply for a VISA card ?
Note: Only Belgian residents and private individuals can apply for a VISA card.
What do I have to do if my debet or VISA card is lost or stolen?
- Your Bancontact / Mister Cash / Proton - Maestro card
To receive a new debit card, please fill in the subscription form and send it back to us per post (Boulevard du Souverain 100, 1170 Brussels) or per fax (+32 (0)2 / 679 90 01).
- Your VISA card
Your VISA card will be automatically send to you after having called Card Stop.
Can I use my savings account to do transfers?
Your savings account cannot be used to do transfers to third parties, due to legal reasons.
For example, you cannot pay invoices using your savings account.
You can, however, transfer money from your savings account to another current account in your own name at Keytrade Bank.
Can I request or change foreign currencies?
How is the interest calculated on the savings account?
The interest is calculated on the balance of your account and will be paid at the beginning of the following calendar year.
Which internal money transfers are possible and how long does it take?
If you want to transfer an available amount on your current account to your savings account or the other way around, the transfer will be executed in real time.
If you want to transfer an amount from your trading account to your current or savings account, the transfer will be executed in real time.
Please take into account the entry of the statement (the following working day).
For instance: Today you sell shares X. If you do a transfer to your current account, this can only be executed after the statement of the execution has been generated.
You can check this in the history of your trading account.
Please pay attention to the application of value dates (tariffs), which might cause debit interests.
Is the available amount in another currency than EUR, please convert this first to EUR, as you can only carry out online transfers in EUR.
Please pay attention to the application of value dates (tariffs), which might cause debit interests.
How can I open an online savings account?
Complete and sign the 'Banking relationship application form' and return it to us together with a copy (both sides, black and white, A4 form) of your ID card or passport.
As soon as we receive all documents and after approval of your application, we will open your accounts and provide the necessary passwords to manage your accounts online.
Keytrade Bank offers you automatically three accounts: a current-, a savings- and a trading account.
Thanks to these free accounts you can manage your money yourself at a lower cost.
Click here to open your account online.
Who can open a savings account?
Everyone can, after approval of his application for a banking relationship, open a free savings account with Keytrade Bank. The AZUR savings account is a bank product with maximal flexibility and minimal costs.
Automatically, a free current- and trading account will be opened linked to your savings account.
You will not have to pay any opening or management costs for the three accounts.
Furthermore, you can benefit from all classic banking and trading services.
Is a minimum amount required to activate the savings account?
No. You save as much as you want. On your own rhythm.
From the first deposit you put on your savings account, the interest starts to run.
If it is a deposit of € 1 or € 10,000.00, that doesn't change a thing.
Which interest will I get on the online AZUR savings account?
The AZUR savings account has a basic interest rate of 1.65%*, with 0.40% fidelity premium. Higher than € 1 million (for the total amount): 1.00%.
With this offer, Keytrade Bank gives one of the highest interest rates in the market.
* Interest rate applies on the total amount of your savings account. The interests are calculated on an annual basis.
When will the money on the savings account yield interest?
From the day after the money is placed on your savings account it will produce interest. You will benefit from the basic interest rate of 1.80%!
How do I put money on my savings account?
There are different possibilities:
- You can come to our office to put an amount on your savings account.
Attention: our office is open every working day from 9 a.m. till 4 p.m. - You can wire money from an account with another bank to your savings account with Keytrade Bank.
- You can transfer money online from your current-, or trading account with Keytrade Bank to your Keytrade Bank savings account.
How do I do cash withdrawals from my savings account?
Your money is always available.
You can transfer an amount on line from your savings account to your current account with Keytrade Bank. From your current account you can transfer this amount further to for instance the account of a third person.
Due to legal reasons you can only transfer money from your savings account to another account in your name with Keytrade Bank.
You can easily withdraw money at our cashier's desk. Please contact us at least three days in advance so we can put the amount you wish to withdraw at your disposal.
If you have applied for a Bancontact/MisterCash card, you may also withdraw money from ATMs in Belgium and abroad.
You can apply for a Bancontact card by filling in the application form, sign it and send it back to us.
As soon as your application is accepted and a minimum amount of € 50 is available on the current account, the debit card will be sent by regular mail to the legal address of the account holder.
Note: Only Belgian residents can apply for a debit card.
Will Keytrade Bank be able to keep its high interest rate?
The interest percentage on your savings account depends on the market circumstances and can vary. But one thing is certain: Keytrade Bank will always offer a high and crystal clear interest rate!
Possible modifications in the interest rate can be found on our site www.keytradebank.com and will be announced in the Keytrade News and communicated in our newsletters.
What is the maximum amount of interests to be exempted from withholding tax?
The savings accounts are exempted from withholding tax to an amount of € 1,730 annual interests. The withholding tax of 15% will be automatically deducted from the moment the annual interest of your savings account exceeds € 1,730.
With the current interest rates (1.65% basic interest and 0.40% fidelity premium), you can place € 84,390 during a whole year on your savings account without paying withholding taxes.
Joint accounts in the name of two spouses or legal cohabiters can benefit of a double exemption of Belgian withholding tax (unless you are exempted for this tax) on interests on savings accounts. For 2010, this will be 2 times € 1,730.
If you want to benefit from this double exemption, you need to send us before 15 December 2010 a proof of your legal cohabiting contract (delivered by Town Hall), to the following address:
Keytrade Bank
Administration
Vorstlaan 100 Bld du Souverain
1170 Brussels
Which value date is used?
You will receive interest from the day after the deposit. At a withdrawal of money you will get interest up to and including the day before the withdrawal.
Where can I find my bank statements?
You can find your bank statements on our secured site. Go to the secured site, log on and click on Banking > Bank statements > History. Select your savings account and click on the statement you wish to examine. You can print it or save it in PDF-format.
What is a domiciliation?
Indeed: domiciliation is an automatic transfer which takes on your bank account, the amount of an invoice which is established neither on fixed dates, nor for an fixed amount, such as electricity, water, gas or telephone invoices.
How to create a domiciliation?
Are you already client? Go to our secured site and click on “Bank > Domiciliations”.
To carry out a new domiciliation, click on ‘request a new domiciling order’ From there you can make a search on name or postal code to seek the creditor’s data. Click on 'search' to access the result of your demand. Click on 'select' next to the data of the creditor you are searching for.
To create a domiciliation, please follow the next steps:
- Fill in the name and address of the undersigned (name on the invoices – only if different from the account holder)
- The data of the firm are already filled in
- Indicate a reference
- Select the account from which the amount can be debited.
- Click on ‘preview’ to check the domiciliation and confirm it with your confirmation code.
- Click on ‘edit’ if you want to modify it.
- Click on ‘cancel’ to cancel the transfer.
If you need help to create domiciliationS, our Helpdesk is available at the following number 02/679 90 00.
Keytrade Bank
Keytrade Bank Luxembourg
Keytrade Bank Geneva Branch
