• Please contact our Helpdesk at the following number : +32 (0) 2/679 90 00, or by e-mail info@keytradebank.com. They will do all the necessary to help you.

• If, you are not satisfied after having sent your complaint to our Helpdesk, please contact the Keytrade Bank legal department at the following e-mail address: legal@keytradebank.com.

Attention: in accordance with our General Terms and Conditions, your complaint must be notified to Keytrade Bank within five days of the day during which you become aware of the problem or are deemed to have become aware of the reason of your dissatisfaction (or within any longer period authorised by applicable regulations).

• If your complaint is not treated with your full satisfaction by the legal department, you can notify it to the Mediation Service Banks - Credit - Investment (www.ombfin.be) at the following address:

Mediation Service Banks - Credit - Investment
Rue Belliard 15-17, boîte 8
1040 Bruxelles
Website: www.ombfin.be
E-mail: ombudsman@ombfin.be

This service is reserved to private individuals