FAQ

• On which markets may I invest?
  
• What are “real time quotes” and how may I consult them?
  
• Example real time quotes : Mr Jones has a trading account and activated the real time quotes. What can happen on his trading account?
  
• Example real time quotes: Mr&Miss Jones have each a logon with which they have access to the same trading account. The real time quotes are activated on it. What can happen on the trading account?
• How do I settle my trading account?
  
• How do I know whether my transaction has been executed?
  
• Is day trading possible?
  
• What is the difference between a stop order and a stop limit order?
  
• General risk warning concerning financial instruments
  
• How is the BEP calculated?
  
• Which are the value dates for the revenue of a sell?
  

  If you wish to use the revenue of a sell, you must take into account the following value dates:
  
  

  Euronext (Brussels, Amsterdam, Paris)	D+3
  London stock exchange	D+3
  Milan	D+3
  Xetra (Franckfurt)	D+2
  Switzerland	D+3
  Madrid	D+3
  OMX (Helsinki, Stockholm, Copenhagen)	D+3
  US markets	D+3
  Canadian markets	D+3
  European options	D+1
  US options	D+1
  Funds	D+3 (the value date is stipulated by the issuer)
  Bonds	D+3
  Currency exchange	D+2

  
  What does this mean concretely?
  
  You can have a positive amount on your trading account, whereas the situation of your portfolio is in fact negative due to value dates.
  Example: You sell shares on Euronext. This means that the money of your sell order is in fact (according to the table mentioned above) only three working days later available on your trading account. If you use the same amount the same day for the purchase of options, the money for this purchase is taken into account a working day later. Because of this, your account will be negative for 2 value dates and you will have to pay debit interests on the value of your purchase for these two value dates.
  
  You must realise that a value date is equal to a working day.
  Example: Friday, you sell shares on Euronext. This means that the money of your sell order is in fact (according to the table mentioned above) available only three working days later on your trading account. In this case, the money will be only available on your trading account on Wednesday.
  
  Attention: If in the above example Monday is a holiday, the cash will only be available Thursday on your trading account.
  
  Regarding equities, a bank holiday counts as a trading day. However, as the banks are closed there cannot be currency exchanges.
  Example: You buy Monday (a bank holiday) shares on AMEX without having any dollars on your trading account. This means that the amount of the purchase is in fact taken into account on Thursday. The conversion of euro to dollars on your trading account can only happen on Tuesday, whereas your purchase was already carried out on Monday. Your account will be negative for one value date and therefore you will have to pay debit interests.
  
  If you wish to transfer money from your trading account to your current account you must also take into account the table mentioned above.
  Example: Monday, you sell shares on Euronext. This means that the money of your sell order is in fact (according to the table mentioned above) available three working days later (in this example Thursday) on your trading account. Therefore, you can only transfer cash on Thursday without having to pay debit interests.